Refund--Return-Policy

    We’ve outlined clear guidelines to ensure a fair and transparent return process for all customers.

    1. Return Period

    You may request a return within 30 days from the date your order is delivered. Returns submitted after this timeframe will not be accepted, and no refunds or adjustments will be issued.

    2. Return Conditions

    To qualify for a return, items must meet the following criteria:
    • Unused, unaltered, and free from damage or signs of use
    • In their original condition with all tags, labels, or attachments intact
    • Packaged in the original container
    Items marked as “final sale,” “non-returnable,” or excluded for hygiene reasons are ineligible for return—these exceptions will be clearly indicated at the time of purchase.

    3. Exchanges

    We do not offer direct exchanges for different specifications, variations, or preferences. If you need an alternative item, please place a new order through our website and initiate a return for the original item in accordance with these guidelines.
    For items confirmed to be defective, damaged, or incorrectly fulfilled (e.g., wrong item sent), we may offer a replacement or refund at our sole discretion, following verification.

    4. Return Shipping

    • Our Error (e.g., defective, damaged, or incorrect item): We cover all return shipping costs and provide prepaid return labels where available to simplify the process.
    • Change of Mind (e.g., incorrect selection, no longer needed): You are responsible for all return shipping fees. Original delivery fees are non-refundable unless the return is a result of our error (e.g., defective item, incorrect fulfillment).

    5. How to Request a Return

    Before returning an item, please email our support team at [email protected] with:
    • Your order number
    • A detailed reason for the return
    • Clear photos (if the item is defective or damaged)
    Our team will review your request within 2–3 business days, confirm eligibility, and provide step-by-step return instructions. Do not ship items without prior approval—unauthorized returns will not be processed.

    6. Refunds

    Once we receive and verify your returned item meets our criteria, we will send you an email confirmation. Approved refunds will be credited to your original payment method within 5–10 business days. Please note: Your bank or card issuer may require additional processing time to reflect the refund in your account—this timeline is beyond our control.

    7. Late or Missing Refunds

    If you have not received your refund within the stated timeframe:
    1. First, check with your bank or card issuer to confirm processing delays or pending transactions.
    2. If the issue remains unresolved, contact our support team at [email protected] with your order number and refund confirmation details for assistance.

    8. Canadian Orders – Duties & Taxes

    For orders shipped to Canada: Any import duties, taxes, or customs fees imposed by local authorities (e.g., Canada Border Services Agency) or delivery carriers are the sole responsibility of the customer. These charges are non-refundable, even if the item is returned.
    When an eligible return is approved:
    • We will refund the item’s purchase price (minus any applicable return shipping costs, unless the return is due to our error).
    • Original delivery fees will only be refunded if required by Canadian law and if the return stems from our mistake (e.g., defective item).
    • Import duties, taxes, and customs fees paid at delivery are not included in the refund, as we do not collect or retain these charges.
    For additional questions about returns or refunds, contact [email protected].