At
[email protected], we’re committed to providing a seamless and reliable delivery experience for all customer requests. Below is a detailed overview of our shipping practices:
All requests are processed within 1–3 business days (Monday–Friday, excluding U.S. and Canadian public holidays). For requests destined for Canada, an additional 1–2 business days may be required to complete customs documentation and compliance verification, ensuring smooth cross-border transit.
- United States: 7–15 business days from the date of dispatch
- Canada: 10–20 business days from the date of dispatch
We partner with USPS to ensure secure and timely delivery of all requests. Once your request is shipped, you will receive a delivery confirmation email containing a unique tracking number, allowing you to monitor the status of your shipment in real time.
Please note: Delivery times may be impacted by factors beyond our control, including severe weather, customs clearance delays, peak mail volumes, or logistical disruptions. We recommend allowing extra time for delivery during holiday seasons or high-demand periods.
Requests shipped to Canada may be subject to import duties, taxes, or customs fees assessed by Canadian customs authorities or delivery carriers. These charges are the sole responsibility of the customer and are non-refundable, even if a request is returned or eligible for a refund.
For approved refunds, only the core request amount (and original shipping fee, if required by applicable Canadian law due to our error) will be credited. Customs duties, taxes, and related fees are not included in refunds, as we do not collect or retain these charges.
If you have questions about shipping, tracking, or customs-related matters, please reach out to our support team at
[email protected]. We’re here to assist with any inquiries and ensure a smooth delivery experience.
Thank you for choosing our services—we appreciate your trust!
